into an 11-step process framework applicable for small and medium- sized software enterprises, which have limited resources for process improvement and no explicit process improvement groups. The authors claim that the proposed quality improvement framework is a concrete and easy-to-adopt set of steps for such organizations. As the final step, the experiences gained with respect to the quality assurance technologies used such as efforts, effectiveness, effects of individual influencing factors, and lessons learnt are archived in the best practices or technology repository for reuse. Michael Kläs, et al. [16] report the following four lessons learnt from the case study conducted in one midsize software company