Dear K. Prapatsorn
This is small amount and burden to refund from RD.
We have to push back to our Retail OU who take care for this vendor (Eternity), and then strongly ask/convince Eternity to accept our WHT cert.
Retail OU have to prepare for bargaining:
- Shell deduct WHT on 11/3/16 and even though we sent WHT cert by postage mail. But it should reach Eternity at least within 31/3/16 (20 days). And we may need to check mail registered for what date that we mailed out. Any why Eternity did not rejected us promptly or before we submitted WHT to RD. And this are co-fault by Shell and Eternity as well.
- Eternity is our good vendor and have business for long time, then please strongly negotiate again. Or Retail OU has to contact to K. Sumyod who take care over their FN function.
The last choice, if we need to refund and charge cost center to Retail OU.
Preventive Action
Ask Eternity to rubber stamp of what invoice that are not subject to WHT.