Dear all,
Yesterday wasn't a day for retribution. We will look into all areas of improvement in handling guests with physical disabilities and the way our managers manage our staff.
Yesterday was about calming the situation and we had let ourselves down by posting outside of our family.
We will form an investigation panel that will look into the actions of the three managers with regards to this incident that will be led by Bo Lingam, Amir, Suhaila, Tassapon, Attila and myself.
It's hard to be leaders but leadership is about compassion and care for those who work under them. Leaders have to be firm and fair but at all times put staff first. We failed. The intentions were good and for the company but in my opinion we took the wrong action
An investigation will be done with the processes and training to be looked at as well. If the panel deems the managers were at fault then suitable action will take place. If not, I would ask you all to support me, trust me and follow my decision and respect it. The investigation panel will be set next week in Kuala Lumpur.
Everyone must be disciplined and I would like to reiterate that our staff will always come first and that we should protect each other's interest as we are one family. And I would urge you not to wash your dirty linen in the public.
Lots of love,
Tony