Position: NOC and Windows Support
There are two major functions;1 - NOC (Monitoring system and complete checklist) and 2- Windows Support(Create/Terminate user accounts).
-Level 2 support for basic Windows and Network incident/request, troubleshooting user’s incident request which is escalated from 1st tier (Create/terminate user accounts)
-Monitoring server and network availability, monitoring network availability through the tool. There is no network diagram design task.
-Monitoring system backup and daily batch job. This is basically monitoring network and system performance via the tools.
-Perform daily operation checklist, when monitoring system and network perform, s/he must complete a checklist to keep things on track
-Perform SAP package deployment as per transport request. There are many software and tools used by us and SAP is one of the them. S/he needs to monitor via the monitoring tool to make sure systems are functioning well.