Registration and Telephone Available 24 Hours
1. Walk–in guests and guests with reservations must be able to conveniently register 24 hours daily.
2. It is not required to staff the Reception desk 24 hours daily.
3. If reception is not open 24 hours daily, a member of staff must be available by phone, bell or other
convenient means within 10 minutes of guest arrival, to register the guest, 24 hours daily.
4. Each bedroom must be provided with a telephone in a convenient location that operates 24 hours daily, permitting incoming and outgoing calls.
5. An outside caller must be able to reach a guest by telephoning the guest in his/her room or
by calling the property without having knowledge of the guest’s room number.
6. The property must provide means for transferring calls to the guest rooms 24 hours daily.
Point loss: 240
1. If any of these criteria are not met, there is a 240–point loss.
Safe Deposit Boxes Available
1. A secure means of storing guests’ valuables must be provided.
2. Safe deposit box(es), in–room safe(s), or other secure device(s) must be available.
3. For a property–controlled safe (non–guest controlled), a receipt must be issued.
4. A file cabinet does not comply.
5. 24 hour access is not necessary.
6. The Assessor/RSM will ask to see the safe deposit area if it is not provided in the guest room.
Registration and Telephone Available 24 Hours
1. Walk–in guests and guests with reservations must be able to conveniently register 24 hours daily.
2. It is not required to staff the Reception desk 24 hours daily.
3. If reception is not open 24 hours daily, a member of staff must be available by phone, bell or other
convenient means within 10 minutes of guest arrival, to register the guest, 24 hours daily.
4. Each bedroom must be provided with a telephone in a convenient location that operates 24 hours daily, permitting incoming and outgoing calls.
5. An outside caller must be able to reach a guest by telephoning the guest in his/her room or
by calling the property without having knowledge of the guest’s room number.
6. The property must provide means for transferring calls to the guest rooms 24 hours daily.
Point loss: 240
1. If any of these criteria are not met, there is a 240–point loss.
Safe Deposit Boxes Available
1. A secure means of storing guests’ valuables must be provided.
2. Safe deposit box(es), in–room safe(s), or other secure device(s) must be available.
3. For a property–controlled safe (non–guest controlled), a receipt must be issued.
4. A file cabinet does not comply.
5. 24 hour access is not necessary.
6. The Assessor/RSM will ask to see the safe deposit area if it is not provided in the guest room.
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