Emphasizing targets rather than proper care, Stafford General Hospital created a culture that discouraged complaints and resulted in high mortality rates. The public campaigns of family members and relatives to vocalize their knowledge of Stafford’s failures in basic nursing care stimulated government investigations, which revealed that doctors and nurses knew of the hospital’s poor care and that their concerns were ignored. While whistleblower provisions were already in place, this investigation and new leadership has made quality of care a primary concern along with monetary commit- ments to staff, facilities, and training, and a “no blame whistleblowing policy” to bring poor practices out in the open. A 2011 Care Quality Commission inspection found a lack of suitably trained nurses in the emergency room, so the ER was closed at night for three months for staff development. In 2013 the hospital trust was almost insolvent following a 67 percent drop in the number of patients, due to a loss of confidence after the scandal. However, Stafford Hospital’s mortal- ity rate is now amongst the best within the West Midlands.