Dear Suwipa
As per my agent inform, email is under Thailand language, so better you just give cooperation with my agent in Thailand to provide all information & related document for registration purpose . If your didn't give cooperation with my agent , they cannot proceed to collect the cargo.
As per agent inform, your company didn't have register your company in custom , so for this shipment no matter what your side arranged collection this shipment, your supply need to register first because this is regulation in custom for clearances purpose. if your company side didn't register your company in custom, they cannot arrange collection in Bangkok.
My agent will inform your to you, what the information need to register in custom. Please provide the all information quickly so my agent will submit to custom fast.
Thank You
Justin