Abstract: We use coping theory to explore an underlying relationship between
employee stress caused by burdensome, complex, and ambiguous information security
requirements (termed “security-related stress” or SRS) and deliberate information
security policy (ISP) violations. Results from a survey of 539 employee users suggest
that SRS engenders an emotion-focused coping response in the form of moral
disengagement from ISP violations, which in turn increases one’s susceptibility to this
behavior. Our multidimensional view of SRS—comprised of security-related overload,
complexity, and uncertainty—offers a new perspective on the workplace environment
factors that foster noncompliant user behavior and inspire cognitive rationalizations
of such behavior. The study extends technostress research to the information systems
security domain and provides a theoretical framework for the influence of SRS on
user behavior. For practitioners, the results highlight the incidence of SRS in organizations
and suggest potential mechanisms to counter the stressful effects of information
security requirements.
Abstract: We use coping theory to explore an underlying relationship betweenemployee stress caused by burdensome, complex, and ambiguous information securityrequirements (termed “security-related stress” or SRS) and deliberate informationsecurity policy (ISP) violations. Results from a survey of 539 employee users suggestthat SRS engenders an emotion-focused coping response in the form of moraldisengagement from ISP violations, which in turn increases one’s susceptibility to thisbehavior. Our multidimensional view of SRS—comprised of security-related overload,complexity, and uncertainty—offers a new perspective on the workplace environmentfactors that foster noncompliant user behavior and inspire cognitive rationalizationsof such behavior. The study extends technostress research to the information systemssecurity domain and provides a theoretical framework for the influence of SRS onuser behavior. For practitioners, the results highlight the incidence of SRS in organizationsand suggest potential mechanisms to counter the stressful effects of informationsecurity requirements.
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