A common problem is a problem between the people. The hotel has a lot of employees. Sometimes misunderstand each other. When problems arise, then HR needs a mediator who will mediate the two sides sit down together. Training teaches employees do not factored in to help and see what they have to say. Employees took to the user or improve some. Penalties for employees was warned three times in the first verbal warning. The second record is written three times the original story written warning if done wrong. 4th It will give employees out Because he will work with employees to understand employee manual book before. And before employees leave The hotel will provide employees do exist interview questionnaire that while working in the hotel happen.