As an agency clerk my role is to attend vessels on behalf of GAC and to provide the best quality customer service. I will constantly update various customers to ensure other branches and related companies are constantly updated of ships prospects, weather conditions, and crew changes that may occur. I also assist with any questions or queries the captain or port authority may have. I do this because it means the smooth running of the Pembroke branch and other GAC branches located in the Bristol channel. It evens out the work load in my office and helps my fellow colleagues with their workloads. It also gives me a professional outlook on the service we offer at GAC and helps build better working relationships with customers.
If my performance was not up to standard it would effect the outlook of GAC as an international company. It would effect my working relationship with customers meaning not only would it begin to make my working life harder but also my colleagues. This is because I am expected to represent GAC in the best form possible, providing a positive customer service and ensuring I go the extra mile. If I were not up this expectation simply GACs reputation would suffer.
To improve my daily activities I feel more attention to detail cannot harm my job performance! as this is very important to stand out from other agencies and in the long run will continue to make us stand out as a company. I can also improve my working relationships with customers and related companies as its only positive to have connections and publicity to bring in new customers.