The intervention ‘‘The first five minutes at admission’’ is based on the assumption that the first encounter
with the patient determines the quality of the relationship. The first ‘‘contact’’ with the patient is a crucial
moment in the process of care. This entails both verbal and nonverbal interaction. Examples of nonverbal
contact are looking at the patient and giving the patient a hand. For patients, this provides insight into
important characteristics of the nurse, such as empathy and respect. In order to establish the first encounter
in a good way, propose various actions.