(1) the relational capital component:
• 1.4 relations with politicians and other stakeholders;
• 2.1 identifying present and future stakeholders’ needs;
• 4.1 developing and implementing key partnership relations; and
• 4.2 developing, implementing citizen/customer partnerships;
(2) the individual capital component:
• 3.1 planning, managing and improving human resources (HR);
• 3.2 identifying, developing and using HR competencies; and
• 3.3 involving employees with open dialogue and empowerment;