Abstract—The health care industry is currently experiencing a
fundamental change. Health care organizations are reorganizing
their processes to reduce costs, be more competitive, and provide
better and more personalized customer care. This new business
strategy requires health care organizations to implement new tech-
nologies, such as Internet applications, enterprise systems, and mo-
bile technologies in order to achieve their desired business changes.
This article offers a conceptual model for implementing new in-
formation systems, integrating internal data, and linking suppliers
and patients.
Index Terms—Bioinformatics, data mining, enterprise systems,
health informatics, information warehouse, internet, mobile tech-
nology, patient relationship management, telemedicine.