Proposal of IT Service Management Model for Tracking and Tracing
The proposed process model of IT service management in the logistic enterprise is based on
various stages of the IT service lifecycle, and for each of these stages are defined various processes that
we recommend for logistical enterprise to implement.
The model based on the stage of the lifecycle, while most attention is concentrated to level of IT
service operation.
The design phase of IT service, transition of service and operation of service subject to strategy
phase, where is an assumption of defining objectives and requirements of the logistical company for
information technology services. In phase strategy takes into account the needs of the organization as well
as customer requirements for new or changed IT services.