We’re writing to you about reservation 984682751 for 秋 潘, check-in date 2015-11-01.
771431797 this reservation had been canceled, but it was not free, hotel had charged 2300THB for penalty.
BUT, Ms. Ticha said, the guest can make a new reservation, so the guest can us this money for their next booking. Which means this is their room fee for next time.
So the guest made a new booking 984.682.751, according to Ms. Ticha, The room fee will not be charged because the penalty will be the room fee.
BUT, on Oct.31st, hotel charged for one time of the amount 2300THB for the room fee of the new booking. The room fee had paid long time ago, hotel cannot charge again.
So, We are here to ask if you can refund the charge from Oct.31st. for the guest should only pay once.
We’re writing to you about reservation 984682751 for 秋 潘, check-in date 2015-11-01.
771431797 this reservation had been canceled, but it was not free, hotel had charged 2300THB for penalty.
BUT, Ms. Ticha said, the guest can make a new reservation, so the guest can us this money for their next booking. Which means this is their room fee for next time.
So the guest made a new booking 984.682.751, according to Ms. Ticha, The room fee will not be charged because the penalty will be the room fee.
BUT, on Oct.31st, hotel charged for one time of the amount 2300THB for the room fee of the new booking. The room fee had paid long time ago, hotel cannot charge again.
So, We are here to ask if you can refund the charge from Oct.31st. for the guest should only pay once.
การแปล กรุณารอสักครู่..
