Susan,
Much disappointed the performance.
1) 1st pouch sent out 4/30/15 to PRIME HOU USA via FEDEX #622-560-379-540 good received by Mr. M. Hoang on 5/04/15 time 16:20
2) Prime HOU email to ACS on 5/09/15 advised need MB/L because of LOST by US post, see your email attached self-explanatory.
3) After your LOST, 2nd pouch sent on 5/09/15 same day to you via FEDEX #622-560-379-951 good received by Ms. Susan on 5/12 time
09:11 still ACS duty responsible 2nd time courier cost very fair to your partner ??!
It’s seem ACS must responsible PRIME mistake or error performance whom did by US post, why no pouch via courier, we are appreciate free of charge for this shipment to PRIME if you are still insist your un-responsibility. Please confirm to revise D/B note.