In this paper, we present the container terminal event management problem and a solution approach in the context of the port logistics chain. The proposal is based on the study of San Antonio Port and Valparaíso Port. The first step was to identify the main stakeholders related with the container terminal and the process. The next step was the identification
of potential sources of internal disruptive events; these sources are the resources (crane, trucks, berth, etc.) in the container terminal. The external disruptive events are originated from the stakeholders involved