Good management structure. A high-quality data collection firm should have a highquality
management structure that will look after your project and communicate with
you. Look for a firm that has a project manager, a call center manager, and data
collection supervisors. Ask about the typical work flow of the firm’s projects—what are
the steps involved in conducting a telephone survey? Remember that you are hiring the
experts. If you hire a high-quality firm, you should feel confident that they will follow all
the correct procedures and provide you with high-quality information. You are hiring
them so that you don’t have to worry about all of the details