Receptionist: Good afternoon, Mary’s speaking. How may I help you today?
Guest: This is absolutely disappointing. The Wi-Fi in my room is unbelievably slow!
Receptionist: ______________________________________________
Guest: Thank you.
I sincerely apologize for that, we will look into it immediately.
I'm sorry that you cannot use the Internet.
I sincerely apologize for that; we will look for it immediately.
I sincerely apologize for that, we will look forward to it immediately.