Abstract
One important and essential factor that influence service quality is training. However, the impact of training on service quality is
still inconsistent in the literature. Therefore, a more detailed scrutiny of this relationship is clearly warranted. This study is
conducted to further study this relationship by exploring the possibility that transfer of training is a mediator in the relationship
between training and employee service quality. The data for this study were collected from employees of public sector
organizations in Malaysia. The results from the present study supported the hypothesized mediation of transfer of training on the
training-service quality relationship.