Attracting the Best Workers
Thomas Tierney of Bain & Company sees the biggest challenge for any professional service firm, and for Bain in particular, is to attract and retain the right kind of people and to work with them to create "real-time" applied knowledge. An example of Tierney's leadership in action is the recruitment campaign he calls "Constellation Leadership" targeting the top quartile of the talent pool: nurturing them, providing incentives and creating networks to get them to talk with other stars. Says Tierney: "Ifwe get all that right, we then can track the stars to accelerate learning throughout the system. That's where true value is created nowadays.