The following three clusters of processes can be found at the operational level:
1. use management – the purposes of the processes in these classes is to provide optimum,
ongoing support for the relevant business processes. The use management processes focus on
providing support to users for the use of the information provisioning, the operational management
of IT suppliers and the control of data administration. The key question pertaining to use
management is as follows: Is the operational information provisioning being used and managed
properly?
2. functionality management – the aim of the processes in the functionality management cluster is
to structure and effect changes in the information provisioning. The key question pertaining to
functionality management is as follows: What will the modified information provisioning look like?
3. linking processes at the operational level – the goal of the processes in this cluster is decisionmaking
about which changes need to be made to the information provisioning and their actual
implementation in the information provisioning within the user organization. The key question
pertaining to the linking processes at the operational level is as follows: Why and how should we
modify the information provisioning?