If you do not know the claim description (when, where, how etc.) and do not have supporting documents (commercial invoice, packing list, B/L, POD etc.), we cannot review and assess the claim.
Please also be advised that there is a policy deductible at USD 1,000 per accident. Therefore, we need to know the loss amount per accident as well.
To summarize, I cannot proceed with the claims(for two claim bills) with the information so far provided.
Should you have any queries, please kindly let us know.