Stress at work is a well known factor for low motivation and morale, decrease in
performance, high turnover and sick-leave, accidents, low job satisfaction, low quality
products and services, poor internal communication and conflicts etc. (Schabracq and
Cooper, 2000; Murphy, 1995; McHugh, 1993). Moreover, Chusmir and Franks (1988)
argued that all the aforementioned problems are related, directly or indirectly, to stress
and they have an effect on overall organizational efficiency and effectiveness. The
British Industrial Society Survey (2001) indicated that 91 per cent of the 492 human
resource and personnel professionals questioned believed stress to be a problem in
their organization. More specifically, 36 per cent believed that it was a significant
problem and 5 per cent indicated that it was a serious problem.