As we have advised you that the above customer has requested you to arrange delivery of their order at BMT port.
This order was shipped by HANJIN Shipping line which charged the customer the extra cost of $42.25/container with the total amount of US$845.00
The extra cost incurred is unacceptable for the customer for the reason that other shipping line such as NYK didn’t charge them and also other suppliers provide service BMT port free of charge.
Unfortunately, shipping line could not service at this port because the shipping line has no available facility, therefore extra cost incurred. We would like to inform you that above customer sent debit note claim as enclosed herewith for order below;