By contrast, soft domains include areas such as education, culture, policies that foster entrepreneurship, innovation and social inclusion, as well as communication between local public administrations and the citizens (e-government). In these areas, ICT has a more limited role and is not necessarily aimed at processing and integrating real-time information. This is the case of education,
where processes are not based to any great extent on handling transactions. In other cases, such as the one of innovation and social inclusion policies, SC initiatives are not characterised by new
technology deployment but rather by public interventions aimed at creating the right societal and institutional conditions (e.g. incentives, ad hoc organizational bodies, etc.).