In the below screenshot shared by you also shows that warranty date has expired for the serial number, hence we would require a renewal quote to proceed further.
OM will not have information in detail on contract related issues, in case this is new support kindly raise a non-technical Customer Care case via Case Manager in the Customer Support Center at Https://www.juniper.net/cm/case_create_choice.jsp.
Customer care team will assist you with this issue. Once the issue is resolved, kindly resubmit the order to us.