“Beware of the urgent crowding out the important”—Charles E. Hummel
When many hear of the phrase “organizational design,” there is a leap to the whiteboard to craft a
new wiring diagram beginning with the CEO and tracing its way throughout the organization. As
Keidel (1995) writes, “scores of managers are convinced that design equals structure equals
organizational chart and that changing design amounts to little more than altering boxes and lines”
(p. 7) This is not what we mean. Nadler and Tushman define organizational design as involving
“decisions about the configuration of the formal organizational arrangements, including the formal
structures, processes, and systems that make up an organization” (Nadler & Tushman, 1997, p. 48).
Throughout their work, those scholars seem to take the organization’s strategy as well thought out,
articulated, and deployed as a precursor to their definition of organizational design. Hence, this
paper agrees with Galbraith’s view that organizational design includes strategy, structure, processes,
rewards, and people (Galbraith, 2002), and further purports that the design must operate within an
environment. One thing scholars agree upon is that there must be alignment within the attributes. A
major problem with diving into solely a structural change, as this section commences, is that
changing the structure without consideration of the other attributes of design will undoubtedly lead
to trust issues from the employees toward leadership due to the lack of alignment with the other
attributes of organizational design
“Beware of the urgent crowding out the important”—Charles E. Hummel
When many hear of the phrase “organizational design,” there is a leap to the whiteboard to craft a
new wiring diagram beginning with the CEO and tracing its way throughout the organization. As
Keidel (1995) writes, “scores of managers are convinced that design equals structure equals
organizational chart and that changing design amounts to little more than altering boxes and lines”
(p. 7) This is not what we mean. Nadler and Tushman define organizational design as involving
“decisions about the configuration of the formal organizational arrangements, including the formal
structures, processes, and systems that make up an organization” (Nadler & Tushman, 1997, p. 48).
Throughout their work, those scholars seem to take the organization’s strategy as well thought out,
articulated, and deployed as a precursor to their definition of organizational design. Hence, this
paper agrees with Galbraith’s view that organizational design includes strategy, structure, processes,
rewards, and people (Galbraith, 2002), and further purports that the design must operate within an
environment. One thing scholars agree upon is that there must be alignment within the attributes. A
major problem with diving into solely a structural change, as this section commences, is that
changing the structure without consideration of the other attributes of design will undoubtedly lead
to trust issues from the employees toward leadership due to the lack of alignment with the other
attributes of organizational design
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