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5.1 Transition and Behavior Management
Senior management reviewed the mission statement and strategies, and set KM
as one of the organization’s strategies for enhancing the organization’s and
employees’ capabilities (Organization and Learning Dimension in Balanced
Scorecards). The KM objectives were aligned with the organizational direction
and goals through KM strategy.
The KM committee was reorganized to consist of senior leaders from all
functional units to oversee planning and implementation of KM throughout the
hospital.
Considering that supportive culture was critical to KM success, therefore, senior
leaders strengthened their core values through creating a supportive
environment for openness by adopting the policy of “No Blame” to errors and
failures, and setting up more improvement cross-functional teams from key and
supportive functions. Every senior leader showed his or her commitment through
personal and active participation in all key KM activities