This is especially true in the case of a newly created position. In other instances,
performance standards may need to be revised for particular positions
as the focus of the hospitality organization changes. Some organizations may
choose to set a range of behaviors as follows:
* Excellent performance. Answered in one ring or less
* Good performance. Answered in one to two rings
* Satisfactory performance. Answered in two to three rings
* Marginal performance. Answered in four to five rings
* Poor performance. Answered in five or more rings
Performance standards may also measure a task by more than one standard.
An example from a hotel housekeeping department follows:
TASK: Meet daily room-cleaning quota
* Quantity standard. Clean no less than 18 rooms per day.
* Quality standard. No more than 1 percent of the rooms cleaned are found
to have deficiencies by the housekeeping inspector.
* Effective use of resources standard. Work is completed with no more than an
average of 5 percent overtime in a one-week pay period.
In all instances, the performance standards should accurately reflect the skills,
behaviors, and goals that the organization values.