A firmware update released by HP® last month stopped non-HP cartridges from working in a number of their OfficeJet®, OfficeJet Pro® and OfficeJet Pro X® printers. So many customers were unhappy with the unexpected update that HP responded, announcing that they would be releasing a new firmware update to remedy the issue. The new update finally arrived on October 12th and LD Products can confirm that it does, once again, let you use non-HP cartridges in a previously affected printer. The update is only available on HP’s website and must be downloaded and installed by the user in order to work. If your printer was affected and you want to continue using non-HP cartridges, visit the HP Customer Support page to find and download the corresponding update.
LD Products successfully ran the new update on an affected HP OfficeJet Pro 6830. If you’ve downloaded the appropriate update for your printer, follow these steps to properly install it on your machine:
Turn on your printer and make sure it is connected. If the following error shows up on the printer’s display, press “OK” to close it.