Thank you for contacting Symantec Corporation. My name is Raghav and I am the assigned technican for this case. I have attempted to contact you today regarding your case number 06007223, but was unsuccessful in reaching you. please let me know the best time and phone number that Ican reach you to continue assisting with this issue. My working hours are between 5:30 - 14:30 UST if you wish to contact me. Thanks for using Symantec Support Service!