Sale: Hello how are you? May I help you?
Customer: Good thanks. I got the problem as I bought an lndigo Rover mobile since last week with an extended warranty which surprised at how cheap it was.
Sale: Let us check your mobile warrantee and everything for you
Customer: Okay, such it’s very ugly, too. I want you help me to check because were intending to use my phone as a projector in a board meeting.
Customer: I’m very surprise that your company don’t have this functionality. And nobody asked me if I needed the projector. Which I want to make a claim and refund.
Sale: Don’t worry. I will do our best to do so let me check the possibility which I think it’s no problem.
Sale: (after check) Excuse me…..let me explain for your kind understand I have checked the good way and possibility for you. But we don’t have policy to refund for customers. But in case the mobile problem or customers don’t satisfied. We are pleased to change for another model of mobile phones for you.
Customer: Okay. I will select another model good which can use the phone as a projector at meeting. And I need the new phone immediately and can you offer me a protective case for free.
Sale: For sure I will get the new model and phone case for you.
Customer: Thank you very much for your help . But I’m a little confused so how to used?
Sale: Don’t worry I will explain you point by point. And I’m very apologiz