It is the premise of this research that creating successful ecommerce
projects requires combining technical and business
capabilities. This represents an extension of traditional IT
development projects that also require a mixture of technical and
interpersonal abilities to create artifacts that are useful and that
work properly. In e-commerce projects, particularly those that
directly link an organization with its clients and/or suppliers,
there are fewer degrees of freedom to accommodate technically
correct but user-unfriendly approaches. Organizations may not
have the leverage to mandate the use of a difficult but functional
program; may not have the resources to supplement barebones
interfaces with additional user training; and may not recover from
embarrassing or costly interactions with clients