Your seller rating can be negatively affected by A-to-z Guarantee claims and chargebacks. Make sure you respond to notifications from Amazon about claims and chargebacks within 7 calendar days of the e-mail notification date. If you do not respond to notifications within that time frame, you may be faulted for the transaction. If we write to you a second time, asking for additional information, make sure you reply within the time frame given.
Learn more about A-to-z Guarantee Claims and Chargebacks.