2. Listen with the intent to understand!
3. Listen to understand the message and what is beyond the message!
4. Listen for both content and the feelings!
5. Listen with your eyes, you hear better!
6. Listen to the interest of others, not only for their position!
7. Listen to what they say and what they did not say!
8. Listen with patience and understanding!
9. Listen to find out the sore points!
10. Listen as you would like to be heard!