Based on the information below, the issue was found before repacking (directly after open the carton) but picture No 6 showed that the pack was bundled and packed inside a clear bag and no longer the same as our original packing standard.
Process Flow share by Thailand in the earlier case:
1. Picking the SKU in SCA-order.
2. They will remark seal on the carton is single tape or double tape.
3. After open carton they will count the pack and check size with mention on outer carton.
4. Arrange repacking by data from SC
Since the product inside the carton had been changed and repacked from its original condition, it might be difficult for us to determine whether it is found immediately after open the carton (before repacking) or due to repacking activity at Thailand.