Successful restaurants employ managers and employees who perform at a high level and work to accomplish the restaurant’s goals. Restaurant employees who don’t care will inevitably lead to poor service, a lack of attention to detail and, eventually, decreased sales. All employees and managers of a restaurant must focus on the customer to ensure success. Customers are the lifeblood of restaurants, and if employees do not make a point to satisfy the customer, the restaurant will see less and less people walk through the doors. When a customer voices a concern, it’s both the employee’s and manager’s job to correct the problem, whether that means recooking the customer’s meal or giving him a gift card.