You will need to save the attachment first [we would recommend saving it to your Desktop for ease of access] before being able to open it and print up. Once downloaded you need to open the Acrobat Reader program [usually found on the Start menu], select file, open, and 'look in' desktop, select 'all files' as type, highlight the downloaded file, open. You will need Adobe Acrobat to view these Files(s). To obtain Acrobat for FREE, please download it from