6. Conclusion
We present an integrated empirical research model for KM and report results of relationships among KM enablers,
KM processes, intermediate outcome, and organizational performance. There are several contributions in this paper.
First, a theoretical framework is provided for empirical study on KM. Second, the relationship between KM processes
and organizational performance is addressed. Third, this study attempts to find the relationships between enablers and
each creation process such as socialization, externalization, combination and internalization.
In spite of the interesting implications, this study has several limitations as follows. First, this study was the snapshot
research that did not consider the feedback effects. Second, we surveyed one individual in each organization. Even if we
tried to avoid response bias through careful questionnaire design, we were not totally free from such bias. Finally, the
results from this survey were limited to Korean firms. Therefore, the results of this study may have to be carefully
interpreted.
Acknowledgements: This work was supported in part by a grant from KOSEF (98-0102-08-01-3)