effectiveness and quality of health care (Larrabe et al., 2004; Asilioglu et al., 2009). Patient satisfaction is closely
related to many factors. Although it varies from person to person, many factors such as the physical structure of the
institution, the staff's approach, the quality of the health care materials used in the diagnosis, treatment and care etc.
can affect the level of satisfaction of patients and their relatives (Yilmaz, 2001; Sahin et al, 2005; Ulus and Kubilay,
2012).