This paper describes the construct of organizational trust as positive expectations individuals have about the intent and behaviors of multiple organizational members based on organizational roles, relationships, experiences and interdependencies. The development and testing of a five-dimensional model of organizational trust (competence, openness and honesty, concern for employees, reliability and identification) is presented. The model, in turn, is related to employee job satisfaction and overall perceptions of organizational effectiveness. The model's implications for managers, human resources and organization development practitioners are discussed.
This paper describes the construct of organizational trust as positive expectations individuals have about the intent and behaviors of multiple organizational members based on organizational roles, relationships, experiences, and interdependencies. The development and testing of a five-- dimensional model of organizational trust (competence, openness and honesty, concern for employees, reliability, and identification)is presented. The model, in turn, is related to employee job satisfaction and overall perceptions of organizational effectiveness. The model's implications for managers, human resources, and organization development practitioners are discussed. The paper concludes with future research issues and challenges.