Financial––The Financial cluster offers a view
on Operations_ contribution to shareholder value
by looking at costs and revenue and margin influencing factors. Since Operations is a cost center,
it can contribute to shareholder value by realizing
low costs and facilitating the generation of revenues.
The financial aspect includes cost per unit
measures and inventory-related measures. Absolute
costs are not included since other mechanisms
are present to monitor cost versus budget.
Process Improvement––The Process Improvement
cluster contains metrics that relate to longterm
improvement trajectories and strategic issues,
such as the progress of key projects, the quality of
supply, and the complexity of Operations. The
score of this cluster needs to be sufficient in order
to safeguard growth in the future.
Product Flow––The Product Flow cluster contains
metrics that track effectiveness in the supply
chain. Basically, the performance of this cluster
forms the basis of the performance of the deliveryrelated
metrics in the Customer cluster. Accuracy
and throughput of good flows at the subsequent
stages of the supply chain are the focus in this
cluster.
People––The organizational health can be assessed
by means of this cluster, such as employee
satisfaction, professional development, and diversity.