She forgot the membership card, and want me to send temporary card. I had to find the information in the system, but when the search card's expiration date on 2014, she was in contact with the seller. But later, she brought the number to members and check in the system and has expired 15-11-16. I had contact with the hotel to send temporary letters to Flare restaurant. The front told the not open now. When staff at front ask with restaurant say can't to send e-mail, so I told this to the members. She said in front of the restaurant and I want to talk to the staff. The staff told can sent email it to the dining room. and then at restaurant can't open e-mail and let me send again . Finally, she can get a discount 50% off for 2 person and thank you for assist.