Overall, all raters perceived the 9 change
dimensions to be somewhat important, indicating they believe the human resource
professionals should be involved in the change role. The 25 customers’ ratings of
importance are significantly lower than the ratings provided by the professionals and the
human resource director. All raters perceived overall performance o f the professionals as
high neutral (Af=3.92) and 4 of the 9 professionals to be somewhat effective in the change
agent role. Collectively, the professionals were involved in all elements of the change
model, but individually they did not appear to address change as a process that can be
managed and accelerated. The professionals focused on delivery o f traditional human
resource products and services but were becoming more engaged in strategic issues