Follow the steps below if you receive an error while making a purchase. To avoid multiple charges, or the temporary hold of funds, do not make repeated attempts to complete the purchase.
Note: If your financial statement shows a charge from Blizzard that you didn't approve, visit our Unauthorized Use of Credit or Debit Card article.
Contact your credit card company to see if they have information about the failed transaction and the status of your account.
Check your card verification code (CVV) and make sure your Battle.net account's street address, postal code, and country of residence match your credit card's billing address.
Check your saved payment methods to make sure none have expired.
If you use a prepaid credit card, register it online prior to use. Contact the card issuer if you have trouble completing registration.
Use a card with a billing address from within your region. Cards from outside your region will be rejected from our system.