As part of the process evaluation and reengineering,
the steering committee is required
to examine the organization’s current processes
and determine what can be done to re-engineer
or improve them in order to: (i) increase the
value perceived by its customers; (ii) identify the
point of contact and the information that should
be collected and dispersed within the
organization so as to have a better understanding
of customers and be able to serve them better;
and (iii) provide information as requested and
authorized by the ad hoc committee. Their
findings should be compared with the work done
earlier (at the Business and Needs Analysis stage)
so as to determine if some of the problems found
were due to the processes or if the crucial data
that were missing could be collected by reengineering
some of these processes.