the European Commission has funded many research and development projects collectively aiming to improve the competitiveness of European enterprises. Although many reported successes can be identified, the actual benefits translated to the enterprises are yet to be revealed. This does not imply that the previous projects were a failure, but it indicates that further work is required to show the actual challenges, developments and performances in the enterprises. This research is formulated primarily to provide such feedback to policy makers in order to review their current policy for a more strategic and 'direct-hit' future funding investment. This notion was also applied in Hughes and Love's [11] research on information and communication technology (ICT) policy formulation for the Australian government.