Recently, The Production Manager for Trip Screen Printing, has been having problems with the company's main supplier of t-shirts For several years now, Mr. Kitchen has ordered t-shirts from American Apparel, the largest t-shirts vendor in the United States, located in Los Angeles, California. He is preparing for a telephone conversation with the sales manager at American Apparel. Two days ago, he called customer service and they put him on hold for 90 minutes. According to Mike, "It is now time for results