Why Process Quality Management? The dynamic environment in which business is conducted
today is characterized by what has been referred to as “the six c’s:” change, complexity, customer
demands, competitive pressure, cost impacts, and constraints. All have a great impact on an
organization’s ability to meet its stated business goals and objectives. Traditionally, organizations
have responded to these factors with new products and services. Rarely have they made changes in
the processes that support the new goods and services